Joel Spolsky is at it again. He's started a series of articles on design. This one was a bit of deja vu for me. On the flight from Bangalore to Bombay, they made the announcement to switch off all electronic devices. So off goes my cell phone. After landing, I starred at the phone for a minute before giving up and asking Rahul how to turn it on. After reading Joel's article I don't feel like as big a dumbass. How long before we see an Apple cell phone?
Also check This is Broken - "A project to make businesses more aware of their customer experience, and how to fix it". It's a nice site with daily postings on design mistakes seen everywhere.